Shop Terms & Conditions

Please read the below carefully because it is legally binding on you. Your use of this website means you accept these Terms and Conditions as at the date of your first use of this website. 

These Shop Terms and Conditions apply to all orders for the purchase of goods from Horatio’s Garden Shop Ltd. (the “shop”) at They apply in addition to the Horatio’s Garden Terms and Conditions which can be found here:

If you have any queries about your order or any other questions, please contact the team on 01722 326 834 or email


Your use of our site is governed by our Terms and Conditions, which can be found at Please take the time to read this as it includes important terms which apply to you. 


The costs of postage and packing are in addition to the unit price of the item. The price of a product does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order. All prices are displayed in UK pounds (Sterling). 

We accept payment by debit or credit card through Stripe. 


We hope you’re happy with your online purchase. However, if you are not entirely satisfied with an item, please return the item, new and unused, within 14 days of delivery for a full refund. 

If the item(s) you have ordered are incorrect, damaged or faulty, please contact us immediately and we will try to resolve any problems as soon as possible. 

We will pay the return shipping costs if the return is a result our our error. 

You should expect to receive your refund within four weeks of giving your package to the return shipper. 


Every care has been taken to ensure the accuracy of descriptions, specifications, colour and price of the products. Although the Shop makes every effort to display the measurements and colours accurately, we cannot guarantee that a devices’ display of the colours accurately reflects the colours of the products. Your product may vary slightly from those images. 


Horatio’s Garden is committed to protecting your privacy. Any information that we collect about you will only be used lawfully in accordance with the General Data Protection Regulation and the UK Data Protection Act 2018 and any successor. Please take the time to read the Shop’s full Privacy Notice at


These terms are governed by English Law and you can bring legal proceedings in respect of the products in English courts. If you live in Scotland, you can bring legal proceeding in respect of the products in either the Scottish or English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or English courts. 


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